Terms and Conditions

Terms and Conditions

LOGISTICS
1 to guarantee availability of our teachers, the schedule of the classes; days, times, start & end date are determined before starting the course. Times are mentioned in Central Time.
2 the minimum duration of one class is 1 hour
3 the time of a lesson is not extended if the student is late, this also applies to a free class and the diagnostic conversation
4 if the teacher arrives late, the duration of the class will be extended proportionately, or
5 if the student is unable extended the class at that moment, the teacher and the student will agree upon another class in which that extra time can be compensated

CANCELATION OF A CLASS LESS THAN 24 HOURS
6 the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
7 a class canceled by the student within 24 hours cannot be rescheduled and is fully charged

CANCELATION OF CLASS WITH MORE THAN 24 HOURS
8 the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
9 a class canceled by the student with more than 24 hours can be rescheduled within a period of two weeks after the date of cancelation
10 if the cancelled class is not taken within a two-week period the class is expired and is fully charged
11 if a class is cancelled by the teacher, the teacher and the student will agree upon a day and time to have the class in a period of two weeks
12 the days and times to reschedule a class depend upon the availability of teacher and student

PAYMENTS & REFUNDS
18 to confirm the classes, the complete payment and any material must be realized at least one week before the starting date
19 classes that have been purchased but were not used by the student are not refunded
20 clases that are not used within one calendar year after the date of purchase will expire and are not refunded
22 we accept online payments with debit/credit cards via PayPal on our website. For bank transfers or bank deposits, please contact us for the payment details
23 we are entitled to change our prices at any time without prior notice
24 all unused lessons will automatically expire 3 months after the last lesson was taken